I have a Windows 7 Professional deployment task sequence that has been running without problems for a number of months now. Last week we tried to deploy some new laptops and the task sequence failed when running the install software action with error 0x80002004. There have not been any changes made to the SCCM environment.
I have tried disabling the install software tasks and this run through and competed as required (minus the applications) as expected.
We have "No Apps" build and a 64bit build using the same process (copy of the initial Task Sequence) that is still running without a problem, so I have copied these task sequences changed the OS image/added the Install Software tasks and the problem reappears.
I have searched around on various websites and see a number of people that have similar issues, but nothing that seems to point to s resolution for me. All the other functionality we use of SCCM is running as expected (Software and Update Deployment, AI and Software Metering) and we have not seen any site status errors.
Here are the contents of the SMSTS.LOG covering the task in question:
Policy evaluation initiated InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Waiting for policy to be compiled in 'root\ccm\policy\machine' namespace InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Query path = 'CCM_SoftwareDistribution.ADV_AdvertisementID="KWS2001F",PRG_ProgramID="Install - APP00034V04R001",PKG_PackageID="KWS00608"' InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Verified policy is compiled in 'root\ccm\policy\machine' namespace InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
content location count = 1 InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Invoking Execution Manager to install software InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
FALSE, HRESULT=80002004 (e:\nts_sms_fre\sms\client\osdeployment\installsoftware\installsoftware.cpp,282) InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Failed to invoke Execution Manager to Install Software for PackageID='KWS00608' ProgramID='Install - APP00034V04R001' AdvertID='KWS2001F' hr=0x80002004 InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
InstallSoftware failed, hr=0x80002004 InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
0, HRESULT=80002004 (e:\nts_sms_fre\sms\client\osdeployment\installsoftware\installsoftware.cpp,746) InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Entering ReleaseSource() for \\SERVER1\DSP$\PACKAGES\APP00034V04R001\ InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
reference count 1 for the source \\SERVER1l\DSP$\PACKAGES\APP00034V04R001\ before releasing InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Released the resolved source \\SERVER1\DSP$\PACKAGES\APP00034V04R001\ InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
pInstall->Install(sPackageID, sProgramName), HRESULT=80002004 (e:\nts_sms_fre\sms\client\osdeployment\installsoftware\main.cpp,374) InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Install Software failed, hr=0x80002004 InstallSoftware 11/04/2011 11:48:01 3904 (0x0F40)
Process completed with exit code 2147491844 TSManager 11/04/2011 11:48:01 1836 (0x072C)
!--------------------------------------------------------------------------------------------! TSManager 11/04/2011 11:48:01 1836 (0x072C)
Failed to run the action: Install Symantec EndPoint Protection (32 Bit) 11.0.
Unknown error (Error: 80002004; Source: Unknown) TSManager 11/04/2011 11:48:01 1836 (0x072C)
Sending status message . . . TSManager 11/04/2011 11:48:01 1836 (0x072C)
Send a task execution status message SMS_TSExecution_ActionFailError TSManager 11/04/2011 11:48:01 1836 (0x072C)
If anyone else has seen this problem and even better has managed to resolve it I would love to know what you did.