I have a tech in a remote office who is getting the above error after entering the password at task sequence startup. The smsts.log file show the query to get the mac address
seems to fail (see below). What would cause this error?
getPointer()->ExecQuery( BString(L"WQL"), BString(pszQuery), lFlags, pContext, ppEnum ), HRESULT=80041010 (e:\nts_sms_fre\sms\framework\core\ccmcore\wminamespace.cpp,383)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
spNamespace.Query(c_szMACAddressQuery, &spEnum), HRESULT=80041010 (e:\nts_sms_fre\sms\framework\tscore\tspolicy.cpp,575)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
Query SELECT MACAddress FROM Win32_NetworkAdapterConfiguration WHERE IPEnabled=true OR IPXEnabled=true failed (Code 0x80041010)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
TS::Policy::GetClientIdentity( &m_oHttpTransport, m_sSiteCode, sMediaGuid.c_str(), m_sClientGUID, m_sNetbiosName, bUnknown ), HRESULT=80041010 (e:\nts_sms_fre\sms\framework\tscore\tspolicy.cpp,791)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
m_pPolicyManager->init( sMP, ulMpPort, sSiteCode, lstrcmpW(sUseSSL.c_str(),L"true")==0, lstrcmpW(sUseCRL.c_str(),L"true")==0, L"", sMediaPfx, sMediaGuid, sEnterpriseCert, sServerCerts, sSiteSigningCert, sAuthenticator),
HRESULT=80041010 (e:\nts_sms_fre\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,941)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
Exiting TSMediaWizardControl::GetPolicy.
TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80041010 (e:\nts_sms_fre\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,280)TSMBootstrap5/29/2013 9:09:52 AM1480 (0x05C8)
Setting wizard error: An error occurred while retrieving policy for this computer (0x80041010). For more information, please contact your system administrator or helpdesk operator.TSMBootstrap5/29/2013 9:09:52 AM1432 (0x0598)